The CRM That Understands
Healthcare in Africa.
Manage patient referrals, clinic appointment pipelines, and HMO partner relationships — with NDPC-compliant role-based access controls. Built for Nigerian hospitals, clinics, and health-tech companies.
Healthcare-specific problems, solved out of the box.
From patient referral tracking to HMO billing pipelines and NDPC compliance — Zent CRM handles the complexity unique to African healthcare providers.
Referral Pipeline Gaps
Patient referrals from GPs, other clinics, and corporate partners get lost in email and WhatsApp. Track every referral from source to consultation, with follow-up reminders for referring doctors to keep the relationship warm.
Appointment No-shows
Patients book consultations and don't show up, leaving costly gaps in your schedule. Automate WhatsApp and SMS appointment reminders at 48 hours, 24 hours, and 2 hours before — cutting no-show rates significantly.
NDPC Compliance Risk
Patient data handled without proper access controls exposes your facility to regulatory risk under Nigeria's NDPC framework. Role-based permissions ensure clinical staff see only what they need — with a full audit trail of every data access.
HMO Pipeline Management
Managing pre-authorisation requests, claim submissions, and HMO relationship renewals across different insurers is chaotic. Zent CRM gives each HMO partner their own pipeline with stage tracking and automated follow-ups.
No Corporate Client Tracking
Corporate health plan clients renew annually but your team loses track of key contacts and upcoming renewal dates. Track every corporate account, their enrolment size, renewal date, and relationship owner in a single view.
Scattered Patient Feedback
Post-visit feedback never gets collected systematically, so quality issues go undetected. Automate post-appointment feedback requests via WhatsApp and aggregate responses into a patient satisfaction dashboard your management team can act on.
Purpose-built tools for healthcare operations.
Patient & Partner Records
Secure patient profiles with consultation history, referral source, HMO status, and linked documents — with role-based access for clinical and admin staff.
Appointment Automation
Auto-send reminders, post-visit surveys, follow-up care instructions, and HMO pre-auth requests — all triggered by appointment stage changes.
Patient Support Inbox
Handle patient enquiries, complaint escalations, and post-discharge follow-ups from WhatsApp and email — all linked to the patient's record.
Operational Analytics
Track referral volumes by source, appointment conversion rates, HMO claim approval rates, and patient satisfaction scores — in one dashboard.
From first referral to long-term patient relationship.
Zent CRM keeps every patient, partner, and HMO relationship moving forward — automatically.
Capture
Log patient referrals from GPs, corporate health plans, and walk-ins. Assign to the right department and track from first contact to booked appointment.
Nurture
Send appointment reminders, pre-consultation prep instructions, and HMO pre-auth requests automatically — reducing no-shows and admin burden.
Close
Complete consultations, log outcomes, submit HMO claims, and send post-visit care instructions — all tracked in the patient record with a full audit trail.
Retain
Automate follow-up care reminders, annual check-up prompts, and corporate health plan renewals — keeping patients engaged and partners loyal.
See Zent CRM for Healthcare in action.
30-minute walkthrough tailored to your clinic, hospital, or health-tech business. No commitment required.
- ✓Patient referral pipeline walkthrough
- ✓NDPC compliance and role-based access demo
- ✓HMO pipeline and automation setup
- ✓30-day free trial, no credit card needed