Every message.
One platform.
Keep your team informed and your clients engaged — with staff announcements, client broadcasts, in-app chat, and one-click email, all centralised inside Zent CRM.
Communication gaps that cost you clients and culture.
Scattered tools and missed messages slow teams down and frustrate clients. Zent CRM's Communication module brings every conversation into one managed, trackable space.
Email Overload
Inboxes are flooded with internal updates that don't belong in email. Move staff announcements into a dedicated broadcast channel — important messages get seen, inboxes stay clean.
No Internal Broadcast Channel
Urgent policy updates, team reminders, and company news get lost in WhatsApp groups. Send structured announcements that the whole team or specific departments can see and acknowledge.
Client Announcements Lost
New pricing, product launches, or service updates need to reach clients — but sending individual emails takes hours. Broadcast to all clients or a targeted segment in seconds.
No In-App Messaging
Teams jump between WhatsApp, Slack, and email to discuss a single deal. Keep conversations inside Zent CRM — linked directly to the customer record, project, or task they belong to.
Manual One-by-One Emails
Following up with 50 clients individually — copying and pasting the same message — wastes your team's afternoon. Send a personalised email blast to any client segment with one click.
No Read Receipts
You send an important update and have no idea if anyone read it. Track open rates, read receipts, and delivery status on every announcement and email sent through Zent CRM.
Every channel you need to communicate clearly.
Staff Announcements
Broadcast company-wide or department-specific announcements with delivery confirmation and read receipts. No more wondering if the team got the memo.
Client Broadcasts
Send targeted messages to all clients or filtered segments — by industry, deal stage, or tags. Track who opened the message and who needs a follow-up.
In-App Chat
Real-time messaging between team members, linked to customer records, projects, or tasks for full context. One conversation thread — no more fragmented group chats.
One-Click Mail
Send personalised emails to individual clients or bulk segments directly from their CRM record. Templates, personalisation tags, and delivery tracking built in.
Stop switching apps. Start communicating smarter.
Whether you're telling your team about a new policy or following up with 200 clients after a product launch, Zent CRM's Communication module gives you the tools to reach everyone — internally and externally — from a single, trackable workspace.
- ✓All messages logged and linked to CRM records
- ✓Open rate and read receipt tracking
- ✓Personalisation tokens for bulk emails
- ✓Notification centre for all in-app alerts
From draft to delivered — tracked every step.
Zent CRM's Communication module makes every message count, from composition to confirmation.
Draft
Compose your message — a staff announcement, client broadcast, or one-click email — using a clean editor with templates and personalisation tokens built in.
Target
Choose your audience: all staff, a specific department, all clients, or a filtered segment. Zent CRM's segmentation pulls from your live CRM data automatically.
Send
Publish immediately or schedule for later. Messages are delivered via in-app notification, email, or both — with personalisation applied per recipient automatically.
Track
Monitor open rates, read receipts, and click-throughs in real time. See exactly who has and hasn't seen your message — and follow up with unread recipients with one click.
See Communication in action.
Get a live walkthrough of staff announcements, client broadcasts, in-app chat, and one-click mail — all inside Zent CRM.
- ✓Staff and client announcement demo
- ✓In-app chat linked to CRM records walkthrough
- ✓One-click email and open rate tracking overview
- ✓30-day free trial, no credit card needed